Rental Policies

Covid-19 Changes: For all stays occurring before November 1, 2020, our deposit and cancellation policies have been revised as follows:

  • A 10% deposit is due at the time of booking and the final payment is due 30 days prior to your arrival date.
  • Cancellation policy:
    If you cancel more than 30 days prior to your arrival date, your payments will be refunded, less the 5% non-refundable booking fee.
    If you cancel within 30 days of your arrival date, your rental payments are non-refundable, UNLESS:

    • Local, state, or federal mandates prohibit your travel to Vermont. In this case, you will receive a full refund of payments made.
    • The renter or a member of the rental group has been effected by COVID-19 and is unable to travel due to illness or quarantine requirement. In this case, you will be able to receive a full credit for payments made and may apply this credit toward a booking for a later date.  The credit must be used prior to November 1, 2021.
    • We are able to re-rent the property for the same price and same dates. If the property is re-rented for the same price and same dates, then your payments will be refunded less the 5% non-refundable booking fee and the trip insurance premium if applicable, once we have received payment in full from the new renter.

RESERVATION DEPOSIT REQUIREMENTS: You must be 21 years old to make a reservation and occupy a property. We require a valid MasterCard, Visa, Discover or American Express card be provided at the time of booking. A deposit equal to 50% of the base rent, a non-refundable reservation fee, and payment for Security Deposit Protection plan is required within 5 days of the initial booking of the reservation. This payment should be made by personal check, and upon receipt by our office you will be sent a confirmation of the payment. The remaining balance is due 45 days prior to your arrival date. Payment may be made by credit card with an additional 3% fee to cover the cost of processing. If a reservation is made within 45 days of the arrival date, payment in full is required by either MasterCard, Visa, Discover or American Express. Any returned checks will incur a fee of $35.00.

CANCELLATION POLICY: If you find it necessary to cancel your vacation plans, please contact us immediately. If you cancel the reservation prior to a payment being made, the non-refundable reservation fee will be charged to the credit card provided at time of booking. If you cancel the reservation at least 45 days prior to your scheduled arrival date, your payments will be refunded, less the cancellation fee equal to 15% of the base rental cost and the non-refundable reservation fee. If you cancel within 45 days of your scheduled arrival date for any reason, your rental payments are non-refundable unless we are able to re-rent the property for the same price and same dates. If the property is re-rented for the same price and same dates, then your payments will be refunded less the 15% cancellation fee, the non-refundable reservation fee, and the trip insurance premium if applicable, once we have received payment in full from the new renter. Payments must be received by dates due, as outlined in this Policies & Procedures document and detailed in the Rental Agreement. If payments are not received by dates due, Lakes Region Vacation Rentals may cancel your reservation due to non-payment. Notification of such cancellation would be sent to you via the email address on file. If such a cancellation occurs due to non-payment, Renter shall be subject to all applicable cancellation fees outlined previously in this section.

SECURITY DEPOSIT: This Damage Waiver Fee covers unintentional damages to the rental property interior that occur during your stay, provided they are disclosed to management prior to check-out and renter must be in compliance with all of the policies and procedures outlined. The Damage Waiver Fee does NOT cover the cost of extra cleaning, the cost of cleaning carpets due to excessive soiling, damage by unauthorized pet, damage caused by excessive alcohol consumption, damage that is the result of reckless behavior, intentional damage, or vandalism. The policy will pay a maximum benefit of $500. Any damages that exceed $500 will be charged to the credit card on file. If you damage the real or personal property assigned to your rental accommodation during the trip, Lakes Region will reimburse the lesser of the cost of repairs or the Actual Cash Value of the property, up to $500. If you elect to not pay the Damage Waiver Fee, a $500 security deposit (higher deposit amount applies to certain properties) must be paid to Lakes Region Vacation Rentals at least 14 days prior to check in to cover any untoward damage or loss to the property or the contents therein, normal wear and tear excepted. In the event damage occurs, Renter will be responsible for its repair and restoration to the condition which existed at the time the property was rented. Renter and guests shall conduct themselves in a manner considerate to others at all times; unreasonable or noisy conduct may result in loss of security deposit and/or eviction. Upon satisfactory inspection of the property and its contents, the security deposit will be returned within 14 days of check-out.

RESERVATION FEE: A non-refundable booking fee of 5% of the rent is charged for each reservation.

CHECK IN TIME: Check-in time is 3:00 p.m. You will be sent directions to the property & the key procedures once we’ve received your final payment. If you have not received directions to the property please call our office the weekday prior to your arrival and we will send them to you via email.

CHECK OUT TIME: Check out time is 10:00 AM. Late check outs are not available if there is another renter scheduled to arrive that day. Unauthorized late check outs will incur a charge of $100/hour, and if the property is not vacated by 3:00 p.m., an additional night’s rent will be charged.

MAID SERVICE: The property is cleaned prior to your arrival and after your departure. Daily maid service is not provided during your stay.

PETS: Renters are NOT allowed to bring pets unless previously discussed and approved by the property owner & a signed pet addendum is added to the rental agreement. If pets are discovered, you will be asked to leave and all monies, including any security deposit, will be forfeited. In addition, a fee of $250 will be assessed for cleaning and treating the property. PLEASE NOTE: Property owners may have pets that visit the property with them at times. Please inquire at time of booking with a reservationist if this is a concern.

OCCUPANCY: Our properties are rented to family groups and mature persons over the age of 21. Maximum occupancy for the property is indicated on your Rental Agreement. Occupancy is defined as an overnight stay. In the event occupancy is exceeded, renter agrees that the owner, owner’s agent or community association will remove them from the property and renter will forfeit all monies paid for the rental whether earned or unearned.

SMOKING: All properties are non-smoking. Smoking inside any of our properties may result in eviction and forfeiture of rent. Evidence of smoking discovered during post departure inspections by Lakes Region will result in forfeiture of any security deposit. In addition, a fee may be assessed for cleaning services to rid the property of smoke odor.

SUBSTITUTION OF ACCOMMODATIONS: Circumstances may cause your reserved property to be unavailable. If this occurs, we will provide you with as much advance notice as possible. We reserve the right to substitute comparable accommodations. Rate and amenities may vary; however, the accommodations and rates will be subject to your approval.

FURNISHINGS/AMENITIES: Each property is individually owned and furnishings, décor and amenities will vary. Property décor may change from time to time due to owner’s changes or a change in ownership. Each property provides a kitchen equipped with dishes, glasses, flatware and cookware suitable for daily cooking. Most properties, but not all, include high speed internet service. Please speak with a member of our staff for details on specific amenities so we can assist you with finding the property that will best suit your needs.

SUPPLIES: All properties are equipped with pillows and blankets. Items we recommend you bring from home include; Sheets, Bath Towels & wash cloths, Kitchen towels, dish soap, bath soap, Garbage bags, Paper towels, toilet paper and any personal items.

WATERCRAFT/PFD’S: Some properties have canoes, kayaks, inflatable floats, paddles, personal floatation devices (PFD) on property. Lakes Region Vacation rentals and the property owner do not make any representations regarding the condition of these items nor any guarantee about the availability of such items for use by renters. The Renter is responsible for their own personal safety while out on the water, and assumes all risks associated with the use of any watercraft/PFD’s found at the property.

PROPANE: Some properties are equipped with gas BBQ grills which use propane. While a propane tank may be there for the grill, the level of propane in the tank is not monitored or guaranteed. Renter should be aware that the tank may need to be filled with propane in order to be used. This would be up to the Renter to do at your own expense. Propane tanks can be filed or exchanged at the following locations; Lake Bomoseen – Gilmore Home Center 427 Route 4A West Bomoseen, VT, Castleton Smart Shop Mobil Station 2194 Main St. Castleton, VT.

TELEPHONE USAGE: Not all properties are equipped with a telephone. If so, local calls are free. Long distance calls must be charged to a calling card or credit card. Cell service is spotty in rural areas in Vermont, please plan accordingly. Please inquire when booking if having a telephone is a requirement for you.

MAINTENANCE ISSUES: Please report any maintenance issues to our office. In the event of equipment malfunction or other maintenance issues within the property, Lakes Region Vacation Rentals will expedite repairs as quickly as possible by contacting the appropriate property manager for the property or calling in vendors needed to repair equipment. No rent adjustments can be made for circumstances beyond our control or for the malfunction or loss of use of equipment or amenities.

AFTER HOUR EMERGENCIES: In the event you have an emergency during the evening hours, call our office number and you will speak with our answering service. If necessary, the answering service will contact one of our staff on call and your situation will be addressed. If our on-call staff is required to respond to a non-emergency situation after hours, a fee of $75 per hour (including drive time) will be charged.

LOCK OUT CHARGE: Contact our office if you are locked out and need assistance. A fee of $25 will apply during normal business hours of 9:00 a.m.-5:00 p.m. A fee of $75 will apply to lock out calls outside normal business hours. Please note there is a lost key charge of $25.00.

ENTRY & INSPECTION: Lakes Region Vacation Rentals, property owners or their agents will have the right to enter the premises: 1) in the event of an emergency or 2) to make necessary repairs, alterations or improvements, or to supply necessary or agreed services.

TAX: All reservations of 30 nights or less are subject to a 9% Vermont Meals and Rooms Tax.

LOST ITEMS: Lakes Region Vacation Rentals is not responsible for any items left in any property. If an item is found by a member of our staff, it will be held in our office for 30 days. Items may be shipped to you at your request at cost of shipping plus a handling fee of $15.00.

ERRORS & OMISSIONS: We strive to make certain that all published information regarding rental properties is as complete and accurate as possible. Please contact our office if you have specific questions or concerns regarding features of the rental property. Lakes Region Vacation Rentals is not responsible for inadvertent errors or any unknown changes made by the owner to a property.